This privacy policy applies to the Artcore website ( The Artcore is committed to protecting your privacy and security. This policy explains how we collect, use, and share your personal information when you visit our Website.

What personal information do we collect?

We collect the following personal information from you:

  • Contact information, such as your name, email address, mailing address, Racial or ethnic origin;
  • Demographic information, such as your age, gender, and interests;
  • Record of donations or payments (payments for tickets and regular donations are managed through a third party – bank account details are retained only for the purposes of processing direct debits)
  • Transaction information, such as the products or services you purchase from us;
  • Attendance at events
  • Usage information, such as the pages you visit on our Website and the links you click on;
  • Device information, such as the type of device you use to access our Website and your IP address;
  • Cookie information, such as your browser type and settings.

How do we use your personal information?

We use your personal information for the following purposes:

  • To provide you with the products and services you request;
  • To process your donations and payments;
  • To communicate with you about our products, services, and events;
  • To improve our Website and services;
  • To protect our legal rights and interests;
  • To comply with applicable laws and regulations.


We take security of Artcore Staff and visitors very seriously. We operate CCTV camera surveillance in the two buildings and on the perimeter of the premises. The main purpose is to reduce the threat of crime generally, protecting Artcore’s premises and helping to ensure the safety of Artcore’s staff and visitors. The images are stored securely and monitored in a controlled space. Images may be shared if required for the investigation of crime.


Artcore uses photography and film to promote its events, activities, build new audiences and report to funders. Photographs and video footage may be used on our website,  over our social media channels, in newsletter publications and in written reports to funders. Any events being photographed will be clearly signposted to make you aware. You may request not to be included in photograph. We will seek parental consent to take photographs of children and young people under the age of 18.

Who do we share your personal information with?

We may share your personal information with the following third parties:

  • Our service providers, who help us provide our products and services, such as payment processors and email marketing services;
  • Our partners, who help us promote our products and services;
  • Government agencies, if required by law;

How do we protect your personal information?

We take measures to protect your personal information, such as:

  • Using secure servers to store your information;
  • Using encryption to protect your information when it is transmitted over the internet;
  • Requiring our employees and contractors to keep your information confidential.

Your rights

You have the following rights with respect to your personal information:

  • The right to access your personal information;
  • The right to correct your personal information if it is inaccurate or incomplete;
  • The right to delete your personal information;
  • The right to object to the processing of your personal information;
  • The right to restrict the processing of your personal information;
  • The rightto port your personal information to another organization;
  • The right to withdraw your consent to the processing of your personal information.

Contact and complaints

If you have any queries or complaints about this policy please contact us:

  • By email:
  • By phone: +44 1332 384 561
  • If you are dissatisfied with Artcore’s response to your request for access to your data, or handling of your request to rectify or remove your data, you may contact the Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF. Telephone: 0303 123 1113
  • Artcore
    Registered Charity Number: 1148022.
    Company Limited by Guarantee in England and Wales Number: 8021875

Changes to this privacy policy

We may update this privacy policy from time to time. The most recent version will always be posted on our Website.